Terms & Policies

Lifetime warranty is applicable only at the discretion of TFC and strictly for verified manufacturing defects. Mild steel products are excluded from lifetime warranty coverage. Any damage caused by usage, handling, modification, or installation is not covered. All claims must include an unedited video recorded before installation, and TFC reserves the right to approve, reject, or request additional proof before honoring any warranty

We respect your privacy. This section summarises what we collect and how we use it. For any privacy inquiries, contact us at the address at the bottom of this page.

Data We Collect

• Account info: name, email, shipping address, phone.
• Order data: items ordered, prices, shipping history.
• Device & usage: IP, browser, pages visited for analytics and anti-fraud.
• Cookies: We use cookies and similar technologies to remember preferences and analyze traffic.

How We Use Data

We use data to process orders, communicate with you, improve the site, personalize your experience, and detect fraud. We may share data with service providers (payment processors, shipping partners) under strict contracts.

Your Choices

• Access and update your account details in your profile.
• Unsubscribe from marketing emails using the link in the email.
• Disable cookies via your browser (note: may affect site behavior).

Security

We follow standard security practices (HTTPS, encrypted storage for sensitive data). However, no system is 100% secure — if you suspect an issue, contact us immediately.

We aim to dispatch orders quickly. Shipping terms vary by product and destination — the summary below covers common cases.

Processing Time

Orders are typically processed within 1–3 business days. Some items (preorders, custom parts) may require longer; this will be displayed on the product.

Delivery Estimates

• Domestic: 3–7 business days once dispatched (carrier dependent).
• International: 7–21 business days (customs/duties may add time).

Shipping Costs

Shipping costs depend on weight, destination and chosen carrier. Free shipping promotions (if any) are clearly displayed at checkout.

Lost or Damaged Packages

If your package is lost or damaged in transit, contact support with your order number. We will coordinate with the carrier and either reship or refund per the investigation outcome.

We accept returns for eligible products within a specified window. The rules below are general — some products (e.g., custom items) may be final-sale.

Eligibility

• Returns accepted within 14 days of delivery for most items.
• Item must be unused, in original condition and packaging.
• Products marked as final-sale or non-returnable cannot be returned.

How to Return

1. Open a support ticket or email support with your order number.
2. We will provide a return authorization and instructions.
3. Ship the item to the provided return address — keep tracking info.
4. Once we receive and inspect the item, we will issue a refund or exchange.

Refund Timing

Refunds are processed within 7–14 business days after we receive the returned item. The original shipping charges are not refundable unless the return is due to our error.

For questions about these policies or to request data access, returns, or help with an order, contact:

• Email: support@throttel.example
• Support Hours: Mon–Fri, 09:00–18:00 (local time)
• Address: 123 Example Street, City, Country (if needed)

These policies were last updated on Nov 18, 2025. We may update them from time to time; material changes will be posted on this page.